IT Support

When technology fails, you need a team you can trust to get things back on track swiftly and effectively. At idash, we offer comprehensive IT support designed to minimise downtime and maximise productivity.

Our Service Desk
Our in-house Service Desk, located in St Neots, is the heart of our IT support operations. Staffed by over 10 qualified engineers, we operate Monday to Friday, 8:30 AM – 5:00 PM, ensuring your business has access to expert assistance when you need it most.

We follow a structured support system, including:

• 1st Line Support: Quick fixes and troubleshooting for common issues.
• 2nd Line Support: More complex problems requiring deeper expertise.
• 3rd Line Support and Specialisations: Advanced resolution for server, network, and cloud issues.

Every incident is carefully assessed and prioritised based on severity and impact. Our standardised SLAs ensure that all clients receive consistent, high-quality service.

Experienced Team: Our engineers bring a wealth of knowledge and expertise to your business.

Proactive Solutions: We don’t just fix issues; we prevent them with proactive monitoring and maintenance.

Tailored Services: Whether you need ad-hoc support or a full-service contract, we provide solutions that fit your business.

Commitment to Quality: High client satisfaction is our priority, reflected in our fast response times and effective resolutions.

Partner with idash for Reliable IT Support
Let us take the stress out of managing your IT systems. From resolving immediate problems to implementing long-term improvements, idash is your trusted partner for all things IT.

Reach out to us today and experience hassle-free IT support tailored to your business.