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IT Support Services

What do you do when your IT stops working?

Whether you are looking for ad-hoc or contracted IT support services idash are here to help you.

Details on service desk:

  • In house team, based in St Neots
  • Available Monday – Friday 8:30am – 5:00pm
  • 10+ qualified engineers
  • Remote Management & Monitoring software provided as standard, allowing our engineers to remotely support your staff when required
  • Engineer site visits provided when required
  • Our Service Desk follows a recognisable structure, 1st line, 2nd line and then 3rd line or specialised subjects (Server, Network, Cloud etc)
  • All incidents/tickets are triaged and assigned a priority based on severity and impact. With all associated SLA’s shared across our customer base, ensuring a standardised service for all clients
  • 24/7 online support portal, with ability to view tickets, statuses, and updates

Get In Touch
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