IT Support Services
What do you do when your IT stops working?
Whether you are looking for ad-hoc or contracted IT support services idash are here to help you.
Details on service desk:
- In house team, based in St Neots
- Available Monday – Friday 8:30am – 5:00pm
- 10+ qualified engineers
- Remote Management & Monitoring software provided as standard, allowing our engineers to remotely support your staff when required
- Engineer site visits provided when required
- Our Service Desk follows a recognisable structure, 1st line, 2nd line and then 3rd line or specialised subjects (Server, Network, Cloud etc)
- All incidents/tickets are triaged and assigned a priority based on severity and impact. With all associated SLA’s shared across our customer base, ensuring a standardised service for all clients
- 24/7 online support portal, with ability to view tickets, statuses, and updates