idash provide the ongoing IT support service we needed to support our business moving forward

For over 30 years Handtmann Ltd has had an unquestionable commitment to providing a service based on reliability, quality, and value. The success of the company stems in part from the highly trained, motivated team who have internalised the company philosophy. Supported by state-of-the-art production technology, exemplary service provision, and the ability to anticipate ‌customer needs. It’s easy to see how Handtmann generates new opportunities every day.

Whilst Handtmann and the team are looking forward, their existing IT Support provider wasn’t keeping up. They had outgrown their IT Support partner and were suffering slow response times and a distinct lack of specific customer knowledge. When reliability is so ingrained in Handtmann’s philosophy, it is vital they have an IT Services partner who prides themselves on the same.

Founded in 2001, idash offers a comprehensive solution portfolio with deep industry knowledge, extensive technical expertise, and profound customer service. idash was confident they could provide Handtmann with the support and tailored customer service they were looking for.

“idash provide the on-going IT support service we needed to support our business moving forward” – James Ellard, Company Accountant, Handtmann

Preparing a tailor-made solution idash has been able to support Handtman with ongoing network and end-user IT support services, including onboarding and provision of backup services. idash was also able to aid with arranging associated licencing for vital services such as Office 365, to help keep the day-to-day workflows as smooth as possible.

Whenever there has been a problem idash has highlighted and fixed it before we have noticed.

GC Partners continued to grow as a firm, and this growth came with more demand and the need for reliable work practices that aid, not hinder. The firm found that the utilising software that was previously implemented was no longer meeting their needs. The software’s primary exchange processing systems were hosted in the USA and latency issues were causing restrictions for the firm.
GC Partners needed a technology partner who could quickly adapt to the ever-evolving needs of the financial industry and the firm as it continues to grow. GC Partners wanted a “one-stop shop” solution that could deliver stability and streamlined tech support solutions.

With a comprehensive understanding of GC Partners’ needs, idash was able to develop a hosting solution on their private cloud server that offered the
security and reliability required. Since 2011, idash has supported GC Partners in developing and streamlining processes to further their growth and success.
Thanks to the adaptation and development of the core trading platform by idash, GC Partners were able to grow into a leading company in their field and
continue to deliver their high level of service. Throughout the COVID-19 pandemic, idash provided general IT support, meaning GC Partners were able
to continue operating at peak efficiency.
idash prides itself on its proven track record of delivering flexible and innovative solutions whilst ensuring strict security and compliance
requirements are followed. With idash’s technical support and expertise, they were able to remove the restrictions and roadblocks that GC Partners were
facing. This partnership has allowed GC Partners to confidently meet all the challenges facing finance sector companies, and any other challenges that
arise, safe in the knowledge that its systems and processes are securely taken care of by idash.

GC Partners is an FCA-authorised specialist financial provider, that since 2003, has made it simple for over 150,000 clients to transfer money to more than 125 markets across the globe. The firm can provide bespoke services to its clients at a consistently high standard through its extensive knowledge of the financial landscape. GC Partners prides itself on delivering a service that is not only quick but reliable and secure.

“We have worked with idash for many years, they provide fantastic support, so we always operate at peak efficiency, whenever there has been a problem idash has highlighted and fixed it before we have noticed. What wonderful chaps idash are”

working on a laptop with phone
idash provide a valuable source of IT support and guidance to help us better utilise IT in the workplace

Communication is vital in Giggs & Company’s industry. Their team have the skill and the know-how and so need their IT and Tech support solutions to work to those same standards. idash was able to provide the team with a wide range of IT and telecommunications services, supporting the day-to-day running of the business.

idash recognised an area where Giggs & Company could modernise the way their data was shared and accessed. Working collaboratively they were able
to establish and streamline the process of accessing company information and data remotely, in a way that is both secure and efficient. idash and Giggs &
Company rolled out Microsoft Sharepoint as their data storage solution.


Historically documents weren’t readily available unless the team were in the office. However, utilising Sharepoint allowed the whole team to be able to
access the necessary documents and information from anywhere. Using the Giggs & Company-specific Microsoft 365 and Sharepoint account, the team
could access property and client files securely from any device connected to the internet. This system not only streamlined their workflow but provided a
modern solution.

Giggs & Company Estate Agents. Founder Matt Giggs has lived in St Neots his whole life and was proud to be able to establish his first business here in 2012. From the early days, Matt has loved bumping into and catch up with people he’s helped to either buy, sell, or let their homes. Matt and the team are committed to building and developing relationships and always delivering the best service they can.

“idash provide a valuable source of IT support and guidance to help us better utilise IT in the workplace”

neat office space with matching tech
idash provide a very friendly, helpful, knowledgeable IT support team.

With over three decades of experience, Tackwood Services prides itself on: the standard of work, level of service, and value-for-money solutions they provide. The award-winning team strives to deliver on the company’s promise, and they need the right tools for the job to do so.
Having recently rebuilt and refurbished its purpose-built premises with state-of-the art equipment, the development did not stop there. Tackwood Services needed an IT support partner to take over their ongoing support services and provide advice on connectivity solutions. This is where idash’s positive reputation speaks for itself. A combination of idash’s proximity, experience, structured SLA’s, and quick response time made them the perfect choice. Tackwood Services
needed an IT support partner to take over their ongoing support services and provide advice on connectivity solutions. This is where idash’s positive reputation speaks for itself. A combination of idash’s proximity, experience, structured SLA’s, and quick response time made them the perfect choice.

idash, utilising their one-size does not fit all philosophy, reviewed the existing IT and connective set-up at Tackwood Services. This research provided an
insight into how IT was utilised within the business and allowed them to better prepare before submitting their proposal. Working in tandem with Tackwood
services, idash successfully onboarded the existing end users and devices. Additionally, idash provided the firm with ongoing IT support functions for the
day-to day running of the business. After the success of the onboarding and their helpful approach, Tackwood Services are now looking to the future of
their partnership.

Tackwood Services, founded by Dave and Ann Woodward in 1971, is an automotive servicing company based in St Neots. The firm quickly built up
a solid reputation founded on trust and delivering exceptional results. The late 80s saw Sean and Dionne Wooward join the family firm inspiring
further growth and diversity at Tackwood Services.

idash provide a very friendly, helpful, knowledgeable IT support team.

IT Servcies
idash have helped modernise our IT and continue to provide support and advice for Ensynq moving forward

Priding itself on its ethos of delivering quality solutions and design services, Ensynq is known for its compatibility. They are confident in producing fully modeled assemblies that are fit for manufacture whilst maintaining competitive prices.

A streamlined workflow is vital for a firm with many moving parts like Ensynq. As such, they were using a variety of IT Solutions and software, but found this to be a hindrance. Ensynq reached out to IT support expert, idash, to help review their IT solutions.

idash worked in partnership with the team at Ensynq to fully review how their IT solutions were being utilised at the time. This initial groundwork allowed
idash to create a tailored plan for their IT solutions, to lessen any IT roadblocks and ease workflow processes.

Working closely with Ensynq MD, Peter Ball, idash could identify which applications and software would be vital in their day-to-day processes. Their proposal focused on modernising and streamlining the workflow. Utilising a cloud-first approach, leaning heavily on Microsoft 365’s core set of applications, provided the “one-stop shop” solution that Ensynq had been looking for.

Ensynq is a specialist CNC subcontract manufacturer of bespoke products working within the chemical, pharmaceutical, aerospace, motorsport, electronics, oil & gas, and audio markets. The firm supplies components and assemblies to over 20 countries, providing R&D, prototyping, and low-volume production with full accreditation to ISO 9001.

“idash have helped modernise our IT and continue to provide support and advice for Ensynq moving forward”

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