Support / Connectivity / Cloud / IT Business / Backup / Security

IT Support Services

Adding thermal paste onto a CPU

IT Support Services

What do you do when your IT stops working?

Whether you are looking for ad-hoc or contracted IT support services idash are here to help you.

Details on service desk:

  • In house team, based in St Neots
  • Available Monday – Friday 8:30am – 5:00pm
  • 10+ qualified engineers
  • Remote Management & Monitoring software provided as standard, allowing our engineers to remotely support your staff when required
  • Engineer site visits provided when required
  • Our Service Desk follows a recognisable structure, 1st line, 2nd line and then 3rd line or specialised subjects (Server, Network, Cloud etc)
  • All incidents/tickets are triaged and assigned a priority based on severity and impact. With all associated SLA’s shared across our customer base, ensuring a standardised service for all clients
  • 24/7 online support portal, with ability to view tickets, statuses, and updates

When your IT system encounters a glitch or a complete shutdown, idash steps in to offer reliable support services tailored to your needs.

Our dedicated in-house team, in St Neots, is equipped with qualified engineers, ensuring prompt assistance.

We utilise Remote Management & Monitoring software as standard, enabling efficient remote support whenever necessary.

For on-site issues, our engineers are readily available for site visits.

Our Service Desk operates on a structured tier system, guaranteeing swift resolution through first, second, and third-line support. The majority of feedback from resolved tickets indicates high client satisfaction. We have specialised expertise in areas like Server, Network, or Cloud. Each incident is meticulously assessed and prioritised based on its severity and impact, adhering to agreed SLAs for consistent service quality across our clientele.

With our 24/7 online support portal, clients have real-time access to their tickets, statuses, and updates, ensuring transparency and peace of mind.

Connectivity and Telephony

idash on-site tier 3 data center in St Neots

Connectivity and Telephony

How do you stay connected in a digital age?

idash provide the latest forms of telephony and broadband services. Offering everything from the latest fibre connectivity to the latest digital phone systems. Let us help you stay connected.

Staying connected is crucial for any business, at idash, we’ve got you covered.

With our cutting-edge telephony and broadband services, including SoGEA, Fibre Lease Lines, VoIP Services, and Mobile SIM’s, we ensure that you’re always plugged into the digital world. Whether it’s seamless internet connectivity or efficient communication systems, let us pave the way for your uninterrupted connection. Trust idash to keep you connected effortlessly.

Cloud Services

Locked Server Cabinet

Cloud Services

Have you got your head in the cloud?

Whether you’re interested in cloud storage or co-location services, we can help.

idash works with all leading cloud providers whilst also having our very own tier 3 data center at our St Neots head office.

  • idash Hosted
  • Microsoft 365 (SharePoint/OneDrive)
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud
  • Co-location & DR

Are you ready to elevate your operations to the cloud?

At idash, we specialise in cloud solutions tailored to your needs. Whether you’re seeking secure cloud storage or robust co-location services, we’ve got you covered.

Collaborating with leading providers such as Microsoft Azure, Amazon Web Services, and Google Cloud, alongside our top-tier data center at our St Neots headquarters, we ensure seamless integration and optimal performance.

IT Business Services

Office set up with matching Laptops and docs.

IT Business Services

Does it seem like your IT team is running on fumes? Are they overwhelmed by endless support requests, updates, and maintenance? It’s time to recharge their batteries with a co-managed IT solution.

We provide a range of additional IT services that don’t tend fit inside standard IT Support offerings. Whether you’re looking for somewhere to store your companies’ data, someone to take on 1st line troubleshooting or someone to manage your patching, we’ve got you covered.

  • Hardware Supply
  • Microsoft 365 Licensing
  • Networking & Wi-Fi
  • Server & Network Monitoring
  • Patch Management
  • Vulnerability Scanning
  • Disaster Recovery and Business Continuity

Is your IT team feeling stretched thin, bogged down by a never-ending stream of support tickets and system maintenance?

It’s time to give them a breather with our co-managed IT solution. Beyond traditional support, idash offer a suite of additional services tailored to your needs. From data storage solutions to first-line troubleshooting and patch management, we’ve got you covered. Our expertise spans to hardware supply, Microsoft 365 licensing, networking, server monitoring, vulnerability scanning, disaster recovery, and business continuity. Let us help you recharge your IT team and streamline your operations.

Data Backup

Up close data storage

Data Backup

Hard drive failures, ransomware attacks, human error or physical theft — can you ever afford to lose critical business data?

Having an integrated data Backup management solution will help you restore data and ensure business continuity in events of data loss. Partner with idash to deploy the best data backup solution available via our partnership with Europe’s number one back-up provider, Veeam.

  • Veeam cloud connect
  • Veeam managed Backup
  • Microsoft 365 Backup
  • Full managed Backup and restoration testing

Protecting your critical business data is paramount.

Whether it’s hard drive failures, ransomware attacks, human error, or physical theft, the consequences of data loss can be devastating. That’s why having an integrated data backup management solution is essential.

With idash, you can ensure business continuity even in the face of adversity. Through our partnership with Europe’s leading backup provider, Veeam, we offer a range of comprehensive backup solutions, including Veeam Cloud Connect, Veeam Managed Backup, Microsoft 365 Backup, and full managed backup with restoration testing. Don’t take risks with your data — partner with idash and safeguard your business against potential disasters.

IT Security Services

working on a laptop with phone

IT Security Services

Did you know, stolen credentials led to nearly 50% of cyber-attacks each year?

In today’s complex digital world, businesses face an array of security challenges that demand proactive solutions. From the persistent threat of cyberattacks to the need for vigilant end-user training, the realm of IT security is more critical than ever. At idash, we recognise the significance of addressing these challenges head-on. Whether you’re dealing with the complexity of building a secure networking infrastructure or aiming to empower your team to identify and combat the latest phishing email threats, idash is your trusted partner. Our IT security services are designed to not only meet but exceed your IT security needs. Let idash be the solution that propels your business towards a safer, more resilient digital future.

  • Network security
  • Cyber security awareness training
  • Cyber essentials
  • ISO 27001
  • ISO9001
  • Penetration testing & vulnerability scanning
Securing Your Business: Strengthening Defenses Against Cyber Threats

At idash, we understand the critical importance of IT security for your business. Our comprehensive range of services, from network security and cyber awareness training to certifications such as Cyber Essentials, ISO 27001, and ISO 9001, ensures that your business stays protected.

With our expertise in penetration testing and vulnerability scanning, we provide the necessary tools to safeguard your organisation against evolving threats. Trust idash to fortify your defenses and keep your business secure.

Get In Touch
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It takes 20 years to build a reputation and a few minutes of cyber-incident to ruin it.