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Services

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IT Support Services

What do you do when your IT stops working?

Whether you are looking for ad-hoc or contracted IT support services idash are here to help you.

Details on service desk:

  • In house team, based in St Neots
  • Available Monday – Friday 8:30am – 5:00pm
  • 10+ qualified engineers
  • Remote Management & Monitoring software provided as standard, allowing our engineers to remotely support your staff when required
  • Engineer site visits provided when required
  • Our Service Desk structure follows a recognisable structure, 1st line, 2nd line and then 3rd line or specialised subjects (Server, Network, Cloud etc)
  • All incidents/tickets are triaged and assigned a priority based on severity and impact. With all associated SLA’s shared across our customer based, ensuring a standardised service for all clients.
  • 24/7 online support portal, with ability to view tickets, statuses, and updates.
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Connectivity and Telephony

How do you stay connected in a digital age?

idash provide the latest forms of telephony and broadband services. Offering everything from the latest fibre connectivity to the latest digital phone systems. Let us help you stay connected.

  • SoGEA
  • FTTP
  • Fibre Lease Lines
  • VoIP Services
  • Mobile SIM’s
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Network wiring

Cloud Services

Have you got your head in the cloud?

Whether you’re interested in cloud storage or co-location services, we can help. idash works with all leading cloud providers whilst also having our very own tier 3 data centre at our St Neots head office.

  • idash Hosted
  • Microsoft 365 (SharePoint/OneDrive)
  • Microsoft Azure
  • Amazon Web Services
  • Google Cloud
  • Co-location & DR
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Providing technical support

IT Business Services

Does it seem like your IT team is running on fumes? Are they overwhelmed by endless support requests, updates, and maintenance? It’s time to recharge their batteries with a co-managed IT solution.

We provide a range of additional IT services that don’t tend fit inside standard IT Support offerings. Whether you’re looking for somewhere to store your companies’ data, someone to take on 1st line troubleshooting or someone to manage your patching, we’ve got you covered.

  • Hardware Supply
  • Microsoft 365 Licensing
  • Networking & Wi-Fi
  • Server & Network Monitoring
  • Patch Management
  • Vulnerability Scanning
  • Disaster Recovery and Business Continuity
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Up close data storage

Data Backup

Hard drive failures, ransomware attacks, human error or physical theft — can you ever afford to lose critical business data?

Having an integrated data backup management solution will help you restore data and ensure business continuity in events of data loss. Partner with idash to deploy the best data backup solution available via our partnership with Europe’s number one back-up provider, Veeam.

  • Veeam cloud connect
  • Veeam managed backup
  • Microsoft 365 Backup
  • Full managed Backup and restoration testing
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Running a diagnostic

IT Security Services

Did you know, stolen credentials led to nearly 50% of cyber-attacks each year?

idash can help your business with its IT Security. Whether you’re looking to build a secure networking or provide training to your end users, to spot the latest phishing email, we have a range of products and services to support you.

  • Network Security
  • Cyber security Awareness Training
  • Cyber essentials
  • ISO 27001
  • ISO9001
  • Penetration testing & Vulnerability Scanning
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Get In Touch
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It takes 20 years to build a reputation and a few minutes of cyber-incident to ruin it.
Stephane Nappo
Security
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