Services

Support / Connectivity / Cloud / IT Business / Backup / Security

IT Support Services

IT Support Services

What do you do when your IT stops working?

Whether you are looking for ad-hoc or contracted IT support services idash are here to help you.

Details on service desk:

In house team, based in St Neots
Available Monday – Friday 8:30am – 5:00pm
10+ qualified engineers
Remote Management & Monitoring software provided as standard, allowing our engineers to remotely support your staff when required
Engineer site visits provided when required
Our Service Desk follows a recognisable structure, 1st line, 2nd line and then 3rd line or specialised subjects (Server, Network, Cloud etc)
All incidents/tickets are triaged and assigned a priority based on severity and impact. With all associated SLA’s shared across our customer base, ensuring a standardised service for all clients
24/7 online support portal, with ability to view tickets, statuses, and updates

When your IT system encounters a glitch or a complete shutdown, idash steps in to offer reliable support services tailored to your needs.

Our dedicated in-house team, in St Neots, is equipped with qualified engineers, ensuring prompt assistance.

We utilise Remote Management & Monitoring software as standard, enabling efficient remote support whenever necessary.

For on-site issues, our engineers are readily available for site visits.

Our Service Desk operates on a structured tier system, guaranteeing swift resolution through first, second, and third-line support. The majority of feedback from resolved tickets indicates high client satisfaction. We have specialised expertise in areas like Server, Network, or Cloud. Each incident is meticulously assessed and prioritised based on its severity and impact, adhering to agreed SLAs for consistent service quality across our clientele.

With our 24/7 online support portal, clients have real-time access to their tickets, statuses, and updates, ensuring transparency and peace of mind.

Speak with one of the team

Connectivity and Telephony

Connectivity and Telephony

How do you stay connected in a digital age?

idash provide the latest forms of telephony and broadband services. Offering everything from the latest fibre connectivity to the latest digital phone systems. Let us help you stay connected.

SoGEA
FTTP
Fibre Leased Lines
VoIP Services
Mobile SIM’s
PSTN Switch Off Information

Staying connected is crucial for any business, at idash, we’ve got you covered.

With our cutting-edge telephony and broadband services, including SoGEA, Fibre Lease Lines, VoIP Services, and Mobile SIM’s, we ensure that you’re always plugged into the digital world. Whether it’s seamless internet connectivity or efficient communication systems, let us pave the way for your uninterrupted connection. Trust idash to keep you connected effortlessly.

Speak with one of the team

Cloud Services

Cloud Services

Have you got your head in the cloud?

Whether you’re interested in cloud storage or co-location services, we can help.

idash works with all leading cloud providers whilst also having our very own tier 3 data center at our St Neots head office.

idash Hosted
Microsoft 365 (SharePoint/OneDrive)
Microsoft Azure
Amazon Web Services
Google Cloud
Co-location & DR

Are you ready to elevate your operations to the cloud?

At idash, we specialise in cloud solutions tailored to your needs. Whether you’re seeking secure cloud storage or robust co-location services, we’ve got you covered.

Collaborating with leading providers such as Microsoft Azure, Amazon Web Services, and Google Cloud, alongside our top-tier data center at our St Neots headquarters, we ensure seamless integration and optimal performance.

Speak with one of the team

IT Business Services

Office set up with matching Laptops and docs.

IT Business Services

Does it seem like your IT team is running on fumes? Are they overwhelmed by endless support requests, updates, and maintenance? It’s time to recharge their batteries with a co-managed IT solution.

We provide a range of additional IT services that don’t tend fit inside standard IT Support offerings. Whether you’re looking for somewhere to store your companies’ data, someone to take on 1st line troubleshooting or someone to manage your patching, we’ve got you covered.

Hardware Supply
Microsoft 365 Licensing
Networking & Wi-Fi
Server & Network Monitoring
Patch Management
Vulnerability Scanning
Disaster Recovery and Business Continuity

Is your IT team feeling stretched thin, bogged down by a never-ending stream of support tickets and system maintenance?

It’s time to give them a breather with our co-managed IT solution. Beyond traditional support, idash offer a suite of additional services tailored to your needs. From data storage solutions to first-line troubleshooting and patch management, we’ve got you covered. Our expertise spans to hardware supply, Microsoft 365 licensing, networking, server monitoring, vulnerability scanning, disaster recovery, and business continuity. Let us help you recharge your IT team and streamline your operations.

Speak with one of the team

Data Backup

Data Backup

Hard drive failures, ransomware attacks, human error or physical theft — can you ever afford to lose critical business data?

Having an integrated data Backup management solution will help you restore data and ensure business continuity in events of data loss. Partner with idash to deploy the best data backup solution available via our partnership with Europe’s number one back-up provider, Veeam.

Veeam cloud connect
Veeam managed Backup
Microsoft 365 Backup
Full managed Backup and restoration testing

Protecting your critical business data is paramount.

Whether it’s hard drive failures, ransomware attacks, human error, or physical theft, the consequences of data loss can be devastating. That’s why having an integrated data backup management solution is essential.

With idash, you can ensure business continuity even in the face of adversity. Through our partnership with Europe’s leading backup provider, Veeam, we offer a range of comprehensive backup solutions, including Veeam Cloud Connect, Veeam Managed Backup, Microsoft 365 Backup, and full managed backup with restoration testing. Don’t take risks with your data — partner with idash and safeguard your business against potential disasters.

Speak with one of the team

IT Security Services

IT Security Services

Did you know, stolen credentials led to nearly 50% of cyber-attacks each year?

In today’s complex digital world, businesses face an array of security challenges that demand proactive solutions. From the persistent threat of cyberattacks to the need for vigilant end-user training, the realm of IT security is more critical than ever. At idash, we recognise the significance of addressing these challenges head-on. Whether you’re dealing with the complexity of building a secure networking infrastructure or aiming to empower your team to identify and combat the latest phishing email threats, idash is your trusted partner. Our IT security services are designed to not only meet but exceed your IT security needs. Let idash be the solution that propels your business towards a safer, more resilient digital future.

Network security
Cyber security awareness training
Cyber essentials
ISO 27001
ISO9001
Penetration testing & vulnerability scanning

Securing Your Business: Strengthening Defenses Against Cyber Threats

At idash, we understand the critical importance of IT security for your business. Our comprehensive range of services, from network security and cyber awareness training to certifications such as Cyber Essentials, ISO 27001, and ISO 9001, ensures that your business stays protected.

With our expertise in penetration testing and vulnerability scanning, we provide the necessary tools to safeguard your organisation against evolving threats. Trust idash to fortify your defenses and keep your business secure.

Speak with one of the team

Working at a laptop with idash website on

Software

The function of good software is to make the complex appear to be simple” by Grady Booch.

We produce customised software to businesses of all sizes. Our team of experienced developers are dedicated to providing exceptional solutions and support.

Bespoke Web Solutions
Database Management
API Development
Due Diligence
Automatic Business Process
Workflow Solutions
Reporting and Notifications
IT Consultancy

Design the concept of your business idea.

Transform your ideas into reality with our comprehensive suite of services at idash Software. Our team excels in product concept development, turning your vision into a custom-built solution tailored to your unique needs. From idea to implementation, we work tirelessly to bring your vision to life through meticulous development processes. Unlock the power of your data with our advanced data analytics solutions, designed to provide actionable insights that drive business growth. Additionally, our product maintenance services ensure effortless upkeep, keeping your products running smoothly and on top of the curve. Trust idash Software to support your journey from concept to continued success.

idash Software